Shipping Policy
Shipping Carrier
All orders placed through zolavera.shop are shipped via UPS, providing secure, trackable, and reliable delivery throughout the United States.
Shipping & Return Address
All orders are shipped from, and returns should be sent to:
2081 Arrowood Drive, Jacksonville, Florida, United States
Order Processing Time
- Orders are processed and shipped within 0–2 business days after payment confirmation.
- Orders placed on weekends or U.S. public holidays will be processed on the next business day.
Estimated Delivery Time
- Standard UPS delivery within the United States typically takes 0–8 business days, depending on the shipping destination.
- Delivery times may vary due to weather, seasonal demand, or unforeseen carrier delays.
Shipping Fees
- We provide free standard shipping on all domestic orders.
- Expedited shipping options may be available at checkout for an additional charge.
Shipping Coverage
- Currently, we only ship within the United States.
- We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or international destinations.
Tracking Information
- Once your order has been shipped, a UPS tracking number will be emailed to you.
- You can track your shipment directly on the UPS website or via the tracking link included in your shipping confirmation email.
Payment Method
We accept secure payments via PayPal, ensuring encrypted transactions and buyer protection.
Lost or Damaged Packages
- If your order is lost, damaged, or significantly delayed, please contact us within 7 days of the expected delivery date.
- We will work with UPS to investigate and resolve the issue, and a replacement or refund may be offered where applicable.
Customer Support
For any shipping-related inquiries, please contact us:
📧 Email: support@zolavera.shop
📞 Phone: +1 904 424 8767
📍 Address: 2081 Arrowood Drive, Jacksonville, Florida, United States
Effective Date: January 20, 2020
Updated on: August 3th, 2024